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SonicWall - Active Retirement Mode Announcement for SonicWall NSA E8500

Dell SonicWALL Active Retirement Mode Announcement for Dell SonicWALL NSA 8500

Dell SonicWALL is initiating the Active Retirement Mode (ARM) notification for the Dell SonicWALL NSA E8500.  Active Retirement Mode is the second phase of the Dell SonicWALL End of Life process outlined at the end of this document.  During this phase Dell SonicWALL will no longer actively manufacture or sell the products listed below.  In addition, Dell SonicWALL may release a limited number of new features and will issue bug fixes only to the latest version of firmware available for the device After the ARM phase has ended, the NSA E8500 will transition to Limited Retirement Mode (LRM).  Limited Retirement Mode is the fourth phase of the Dell SonicWALL End of Life process outlined at the end of this document.

                                 

All official End of Life notifications and phase information is posted on the Product Lifecycle page of our Support web site.

Products Affected                                                                         

Products affected by this ARM announcement are listed below:

Table 1 End of Life Information

Regions

Worldwide

Products

Dell SonicWALL NSA E8500

Product SKUs

See Tables 2 and 3

Last Day Order Begins

December 1, 2015

Last Day Order Ends

December 31, 2015

Active Retirement Mode Begins

January 1, 2016

Active Retirement Mode Ends

December 31, 2017

Last Day to Purchase 1-year Support

January 1, 2020

Limited Retirement Mode Begins

January 1, 2018

Limited Retirement Mode Ends

December 31, 2020

End of Support Begins

January 1, 2021

Table 2 Affected Hardware SKUs

Description

SKU

Replacement SKU Description

Replacement SKU

NSA E8500

01-SSC-8953

Dell SonicWALL NSA 6600

01-SSC-3820

NSA E8500 TotalSecure (1 Yr)

01-SSC-9775

Dell SonicWALL NSA 6600 TotalSecure 1 Yr

01-SSC-3823

NSA E8500 High Availability (HA) Unit

01-SSC-8867

Dell SonicWALL NSA 6600 High Availability

01-SSC-3821

NSA E8500 Japan

01-SSC-8949

NSA 6600 Japan

01-SSC-3825

NSA E8500 High Availability (HA) Unit Japan

01-SSC-8954

NSA 6600 High Availability (HA) Unit Japan

01-SSC-3826

NSA E8500 GAV/IPS/ Application Firewall (1 Yr) Bundle

01-SSC-8866

Dell SonicWALL NSA 6600 TotalSecure (1 Yr)

01-SSC-3823

NSA E8500  E-Class Support Bundle (1 Yr)

01-SSC-9777

Dell SonicWALL NSA 6600 TotalSecure (1 Yr)

01-SSC-3823

NSA E8500 Secure Upgrade Plus (2 Yr) CGSS

01-SSC-9780

Dell SonicWALL NSA 6600 Secure Upgrade Plus (2 Yr)

01-SSC-4258

NSA E8500 Secure Upgrade Plus (3 Yr) CGSS

01-SSC-9781

Dell SonicWALL NSA 6600 Secure Upgrade Plus (3 Yr)

01-SSC-4259

Table 3 Affected Support Service SKUs

Description

SKU

Last Day to Order

3-year Support Services

Comprehensive Gateway Security Suite for NSA E8500 (3 Yr)

01-SSC-8952

January 1, 2018

E-Class Support 24x7 For NSA E8500 (3 Yr)

01-SSC-8948

January 1, 2018

2-year Support Services                                                              

Comprehensive Gateway Security Suite for NSA E8500 (2 Yr)

01-SSC-8951

January 1, 2019

E-Class Support 24x7 For NSA E8500 (2 Yr)

01-SSC-8947

January 1, 2019

1-year Support Services

Comprehensive Gateway Security Suite for NSA E8500 (1 Yr)

01-SSC-8950

January 1, 2020

E-Class Support 24x7 For E8500 Series (1 Yr)

01-SSC-8946

January 1, 2020

Last Day Order

Last Day Order is the last day to order the product from Dell SonicWALL and signifies Dell SonicWALL's intent to start the end of life process. The duration of this phase is variable and depends on numerous factors including material availability, Dell SonicWALL and channel inventory and end-user demand. Last Day Order is informational only; products in this phase are active. Dell SonicWALL continues to sell support contracts.

Active Retirement Mode

Active Retirement Mode is an announcement by Dell SonicWALL to indicate that it is no longer actively manufacturing or selling the product. Products in ARM are removed from all price lists and marketing collateral at this time. Support contracts for products in this phase will remain on price lists and will continue to be available for purchase until the phase has ended. During this time Dell SonicWALL may release a limited number of new features and will issue bug fixes only to the latest version of firmware available for the device. Software/firmware support and hardware warranty are available throughout ARM for products with an active support contract. The duration of this phase is two years beginning one day after the end of Last Day Order. 

1-Year Support Last Day Order

1-Year Support Last Day Order represents the final day to purchase a 1-year support contract or subscription service that bundles support from Dell SonicWALL. Partners and customers may purchase and activate the 1-year support contract so that the product will be eligible to receive support until the product has reached End of Support.

Limited Retirement Mode

Limited Retirement Mode (LRM) is an announcement by Dell SonicWALL to indicate that it will no longer develop or release firmware updates or new features for these products. Software and firmware support for products in LRM is limited to critical bugs and security vulnerabilities. Support contracts are not available for purchase on products. Software/firmware support and hardware warranty are available throughout LRM for products with an active support contract. The duration of this phase is three years beginning one day after the end of Active Retirement Mode.

End of Support
End of Support (EOS) is an announcement by Dell SonicWALL to indicate that it will no longer provide technical support, firmware updates/upgrades or hardware replacement for the product, and that all remaining unique inventory or materials will become unavailable. Dell SonicWALL may continue to offer security service subscriptions such as Content Filtering and Intrusion Prevention during the End of Support phase, but it will no longer provide technical support for the product or any security service running on it. Should a technical issue arise on one of the subscription services that is offered during the End of Support phase, customers may be required to transition to an upgrade product at their own cost. Certain remaining entitlements on the End of Support appliance may be transitioned to the upgrade appliance upon request.