Operation, Troubleshooting, Registration & Support: SonicWave 400 and 200 Series

This KB presents steps to take to ensure your SonicWave wireless access point is working and explains troubleshooting steps for SonicWave 200 and SonicWave 400 series.

Topics Included are:

Tests, Troubleshooting, Registration and Support Of SonicWave 200 and SonicWave 400 series.

• Verifying Operation
• Troubleshooting.
• Registration and Support.

Troubleshooting

• Verifying SonicWave 200 series Operation.

Registration and Support

Verifying SonicWave 200 series Operation

To verify that the SonicWave 200 series is provisioned and operational:

1. Log into your SonicWall firewall as an administrator (default: admin / password).
2. In the MANAGE view, navigate to the Connectivity | Access Points | Base Settings page.
3. In the SonicPoint/SonicWave Objects table, the Status column displays the status. It might display Initializing, Updating Firmware, Writing Firmware, and Rebooting. After rebooting, the Status should display Operational.
4. If the Status displays Operational (Not Licensed) and does not change to Operational soon, contact SonicWall Support for assistance with licensing the SonicWave.
5. Connect a client device to the SonicWave by selecting the appropriate access point name (SSID).
6. Ensure that the client device is not connected to any other network connections (wired LAN, 3G/4G WWAN).
7. In a browser, enter “https://www.sonicwall.com/” in the address bar and press Enter. The SonicWall website should display. If you are unable to browse to a website, refer to Troubleshooting (Given at the end of KB).

Verifying SonicWave 400 Series Operation

To verify that the SonicWave is provisioned and operational, in the MANAGE view, navigate to the Connectivity |Access Points | Base Settings page in SonicOS. In the SonicPoint/SonicWave Objects table, the Status column displays the status. It should say Operational.

To verify Internet connectivity through the SonicWave:

1. Connect a client device to the SonicWave by selecting the appropriate access point name (SSID). 
2. Ensure that the client device is not connected to any other network connections (wired LAN, 3G/4G WWAN).
3. In a browser, enter “https://www.SonicWall.com/” in the address bar and press Enter. The SonicWall website displays. If you are unable to browse to a website, refer to Troubleshooting (Given at the end of KB).

Troubleshooting

SonicWave 200 Series Troubleshooting:

When the 200 series wireless access point is connected to a SonicWall network security appliance, the two units perform an encrypted exchange, and an entry for the 200 series wireless access point is automatically created in the SonicPoint/SonicWave Objects table. In the MANAGE view, navigate to the Connectivity | Access Points | Base Settings page in SonicOS.

 If the entry does not appear in the table within five minutes of connecting the 200 Series wireless access point:

• Make sure the 200 series wireless access point is connected to an interface that is configured as part of a wireless zone. Either the default WLAN zone or a custom zone with type set to “wireless” is required.
• Ensure that the 200 series wireless access point is properly connected with an Ethernet cable to an 802.3at compliant PoE device. 
• If an 802.3at compliant PoE injector is being used, verify that the 200 series wireless access point is connected to the PoE port labeled Data & Power Out.

If the 200 series wireless access point has an entry in the table, but reboots frequently or seems non-functional:

• Verify that your PoE switch/injector is 802.3at compliant and rated to deliver sufficient power to each PoE port. 802.3af compliant PoE devices do not provide sufficient power to properly run current generation 802.11 devices.
• Click SYNCHRONIZE ACCESS POINTS on the Connectivity | Access Points | Base Settings page in the MANAGE view to force SonicOS to download a new SonicWave firmware image from the SonicWall back-end server.

If the SonicWave becomes unresponsive or seems erratic, you can use the Reset button to reset the SonicWave to factory default settings or put it into SafeMode. Use a narrow, straight object, like a straightened paper clip to press the Reset button.

• To reboot the SonicWave with factory default settings, press Reset for 3 seconds until three LEDs begin to flash slowly. If the SonicWave is connected to your firewall, it reboots again after the provisioning profile settings are applied.
• To reboot the SonicWave into SafeMode, press Reset for 8 seconds until three LEDs begin flashing at a medium rate.

TIP: SafeMode allows you to log into the SonicWave directly at 192.168.1.20 (default: admin/password) to manually update the firmware in rare situations when other troubleshooting fails. Contact SonicWall Support for assistance Contact SonicWALL Support.

SonicWave 400 Series Troubleshooting

When the 400 series wireless access point is connected to a SonicWall network security appliance, the two units perform an encrypted exchange, and an entry for the 400 series wireless access point is automatically created in the SonicPoint/SonicWave Objects table. In the MANAGE view, navigate to the Connectivity | Access Points | Base Settings page in SonicOS.

If the entry does not appear in the table within five minutes of connecting the 400 series wireless access point:

• Make sure the 400 series wireless access point is connected to an interface that is configured as part of a wireless zone. Either the default WLAN zone or a custom zone with type set to “wireless” is required.
• Ensure that the 400 series wireless access point is properly connected by Ethernet cable to an 802.3at compliant PoE device or to the supplied power adapter.
• If an 802.3at compliant PoE injector is being used, verify that the 400 series wireless access point is connected to the PoE port labeled Data & Power Out.                                 

If the 400 series wireless access point has an entry in the table, but reboots frequently or seems non-functional:

• Verify that your PoE switch/injector is 802.3at compliant and rated to deliver sufficient power to each PoE port. 802.3af compliant PoE devices do not provide sufficient power to properly run current generation 802.11 devices. A multi-Gigabit 802.3at compliant PoE injector or switch is required to power the 400 series wireless access point over Ethernet.
• Click Synchronize Access Points on the Connectivity | Access Points | Base Settings page in MANAGE view to force SonicOS to download a new SonicWave firmware image from the SonicWall back-end server.

Registration and Support

All SonicWave wireless access points include an initial subscription to SonicWall 24x7 Support.

SonicOS automatically registers your SonicWave wireless access point on MySonicWall, if connected to the Internet. It could take up to 24 hours for your SonicWave wireless access point to be automatically registered.

Optionally, you can manually register the SonicWave wireless access point on MySonicWall by logging into your account at: http://www.MySonicWall.com.

The SonicWave access point is also associated in MySonicWall with the registered SonicWall network security appliance to which it is connected. See the Associated Products section at the bottom of the appliance Service Management page in MySonicWall. For the access point to operate, and to receive technical support, your SonicWave access point must have a current “Activation and Support” license.

IMPORTANT:

If the license expires, the access point will cease to function until the license is renewed