Customer Support

Contact Support

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SonicWALL offers telephone and Web-based support to customers with valid Warranty Support or a purchased Support contract. Please review our Warranty Support Policy for product coverage. SonicWALL also offers a range of Professional Services to meet your needs, from our Remote Start-up and Configuration Service to our traditional statement of work-based services.

E-mail Support for Anti-Spam Desktop Product

For help with SonicWALL Anti-Spam Desktop, please review the product documentation where you'll find answers to many common questions.  Additional information on the Anti-Spam Desktop product can be found by using the Online Help pages or reviewing the Product FAQ.  If you need further assistance, please contact SonicWALL Global Support at ASDSupport@sonicwall.com.  Please allow up to two business days for a response to your inquiry and remember to include in the e-mail the Virtual Serial Number you received when you purchased SonicWALL Anti-Spam Desktop product.

Web-based Support

Submit an electronic request for support. »

Telephone Support

Unless noted, technical support is provided in English only.

North America Available in English

Flag

Country

Toll-Free Phone Number

Toll Phone Number

United States

+1 888.777.1476

+1 408.962.6725

Canada

+1 888.777.1476

+1 408.962.6725

Europe, Middle East & Africa Available in English, French, German, Italian & Spanish

Flag

Country

Toll-Free Phone Number

Toll Phone Number

Austria

+43 (0)820.400.105

Belgium

+31 (0)411.617.810

Czech Republic

+31 (0)411.617.810

Denmark

807.02.652

Egypt

+31 (0)411.617.810

Finland

800.77.0265

France

0800.970.019

+31 (0)411.617.812

Germany

0800.0003.668

+31 (0)411.617.813

Ireland

00.800.7664.2925

Italy

800.909.106

+31 (0)411.617.814

Jordan

+31 (0)411.617.810

Luxembourg

+31 (0)411.617.810

Netherlands

0.411.617.810

Nigeria

+31 (0)411.617.810

Norway

800.57.477

Poland

+31 (0)411.617.810

Russia

+31 (0)411.617.810

Saudi Arabia

+31 (0)411.617.810

South Africa

+31 (0)411.617.810

Spain

900.811.056

+31 (0)411.617.815

Switzerland

0800.562.221

+31 (0)411.617.810

Sweden

+020.140.14.25

Turkey

+31 (0)411.617.810

United Arab Emirates

8000.4411.869

United Kingdom

00.800.7664.2925

 

All Other Countries

 

+31 (0)411.617.810

Asia Pacific Available in English except for Japan where support is offered in Japanese only

Flag

Country

Toll-Free Phone Number

Toll Phone Number

Australia

+1 800.35.1642

Hong Kong

+1 800.93.0997

India

000.800.100.3395

Japan

+81 (0)3.3457.8971

New Zealand

800.446489

Singapore

+800.110.1441

Latin America Available in English

Flag

Country

Toll-Free Phone Number

Toll Phone Number

Argentina

0800.333.0786

Brazil

0800.891.4306

Mexico

+888.777.1476

E-Class Support 24x7 for SonicWALL E-Class Products

Which SonicWALL Products are E-Class Products?

The following products are part of SonicWALL's E-Class Series:

SonicWALL E-Class NSA Series

  • E5500
  • E6500
  • E7500

SonicWALL Aventail Series

  • SRA EX-750
  • SRA EX-1500
  • SRA EX-1600/EX6000
  • SRA EX-2500/EX8000

SonicWALL Global Management System (GMS)

North America, Latin America & Asia Pacific

Please call our Toll-Free E-Class Support phone number at +1 866.360.1949 or contact us by sending an e-mail to EClassSupport@SonicWALL.com.

  • Your call will be transferred to SonicWALL's E-Class Technical Support team.
  • Please have the serial number of the appliance available so that we can validate your contract and immediately begin resolving any issue you may have with your new SonicWALL solution.
Europe, Middle East and Africa

Please call the phone number for your country listed in the table above.

  • Select the "E-Class Support" option when prompted and your call will be transferred to SonicWALL's E-Class Technical Support team.
  • Please have the serial number of the appliance available so that we can validate your contract and immediately begin resolving any issue you may have with your new SonicWALL solution.
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