Support Product Lifecycle

Over time, products and services go through a natural lifecycle and eventually reach their end of life (EOL).  Some of the reasons for this include the availability of newer, more functionally rich products, enhancements to the product or service and market demands.  When a SonicWALL product reaches EOL, SonicWALL may choose to discontinue the sale or support of the product or service.  At each stage throughout the product lifecycle process, SonicWALL will provide information as the milestones are reached.  Our approach to product lifecycle management includes four post-release phases, Last Time Buy (LTB), Active Retirement Mode (ARM), Limited Retirement Mode (LRM) and End of Support (EOS).  This information is designed to customers better manage the end-of-life transition and understand how SonicWALL can assist the migration to current SonicWALL products and services.

Last Time Buy (LTB)

Last Time Buy (LTB) is advanced notification to SonicWALL customers and partners that SonicWALL intends to start the end of life process. The duration of this phase is variable and depends on numerous factors including material availability, SonicWALL and channel inventory and end-user demand. Last Time Buy is informational only. Products in this phase are active.

Active Retirement Mode (ARM)

Active Retirement Mode (ARM) is a statement by SonicWALL that it is no longer actively manufacturing or selling the product. Products in ARM are removed from all price lists and marketing collateral. Support contracts for products in this phase will remain on price lists and will continue to be available. During this time SonicWALL will release a limited number of firmware updates, new features and bug fixes. The duration of this phase is typically two years beginning one day after the last day to order.

Limited Retirement Mode (LRM)

Limited Retirement Mode (LRM) is a statement by SonicWALL that it will no longer develop or release firmware updates or bug fixes for these products. Depending on inventory, technical capability and customer demand, SonicWALL will continue to offer support agreements on products. LRM is a discretionary phase in the product lifecycle process.

End of Support (EOS)

End of Support (EOS) is a statement that SonicWALL no longer offers support for the product, and all remaining unique inventory or materials will be removed. 

Software and Feature Lifecycle

The table below details important information regarding support for software releases and features on SonicWALL products. The dates provided are in keeping with SonicWALL's stated End of Life/End of Support policies.

SonicWALL Aventail Software Support EOS Schedule

SonicWALL provides support for the SonicWALL EX-SSL VPN Series (Aventail) software to those customers with an active SonicWALL support contract.  SonicWALL encourages all customers to remain on the latest maintenance release of a fully supported version. Keeping up with the latest maintenance release offers a proactive model for avoiding known issues and allows your organization to take advantage of all the resolutions provided in the latest maintenance release.

Click to view the End of Support schedule for the SonicWALL EX-SSL VPN Series (Aventail) software versions.

1. Generation 1, 2 and 3 SonicWALL appliances are not eligible to be registered.

SonicWALL Continuous Data Protection Support EOS Schedule

SonicWALL provides support for the SonicWALL Continuous Data Protection Series (CDP) software to those customers with an active SonicWALL support contract. SonicWALL encourages all customers to remain on the latest maintenance release of a fully supported version. Keeping up with the latest maintenance release offers a proactive model for avoiding known issues and allows your organization to take advantage of all the resolutions provided in the latest maintenance release.

Click to view the End of Support schedule for the SonicWALL Continuous Data Protection Series (CDP) software versions.