Customer Support

Please provide us with the following information in order to process a RMA Transfer request.

Upon receipt of this information we will send your request to SonicWALL Customer Service. A notification ticket number will then be generated and sent to your e-mail address.

Should you have any questions please e-mail SonicWALL Services at Customer_Service@sonicwall.com or call +1 888.777.1476 and ask for Customer Service. You may also visit our Contact Support page to locate the Support phone number for your country.

We appreciate your business and are sorry for the inconvenience this error has caused you.

Sincerely,
SonicWALL Services

Please note: Minimum requirements prior to submitting this form 

• Both replacement and defective units should be registered in mysonicwall.com otherwise Customer Service will unable to complete the service transfer 
• Transferring of service can occur on like unit types (i.e. TELE3 <> TZ 170, PRO 230 <> PRO 2040, etc.) consult your local SonicWALL sales manager if you have questions

All fields are required.

First Name:
Last Name:
Company:
E-mail:
Phone Number:
Defective Unit Serial  #:
Replacement Unit  Serial #:
Note: The serial number field can only contain alphabets A-F and numerals 0-9. Serial number must be 12 characters in length.
SonicWALL respects your privacy, your information will not be shared. Thank you!