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Contact Dell SonicWALL Support

Dell SonicWALL offers chat, email, web and telephone support to customers with valid Warranty Support or a purchased Support contract. Please review our Warranty Support Policy for product coverage. Dell SonicWALL also offers a range of Professional Services to meet your needs, from our Remote Start-up and Configuration Service to our traditional statement of work-based services.

Email Support

Requesting support by email is simple. Here are the steps.

  • Send the email support request to Support@sonicwall.com.
  • In the subject line of your email, include the serial number of the affected Dell SonicWALL product.
  • The serial number provided in the subject line must have a current support agreement or be covered under product warranty.
  • The From email address must be associated with the MySonicWALL registered owner account for the device, either the registered owner or a user under the registered owner account
    OR
    the From email address must be associated with an authorized Dell SonicWALL Partner account.
  • Include a detailed description of your issue in the email and attach any applicable files (up to 10 MB).

Once your email support case is created, you'll get a confirmation email with your case number. You can use that confirmation email to correspond with the engineer assigned to your case. If for some reason we're unable to process your email support request, you’ll receive an email notification providing other methods for contacting Dell SonicWALL Support.

Web-based Support

Submit an electronic request for support.  »

  • Please log in to our Customer Support Portal using your mySonicWALL.com username and password.
  • If you are not yet registered, please register your products before using Dell SonicWALL Support Services.

Email Support for Dell SonicWALL Anti-Spam Desktop

For help with Dell SonicWALL Anti-Spam Desktop, please review the product documentation where you'll find answers to many common questions.  Additional information on the Anti-Spam Desktop product can be found by using the Online Help pages or reviewing the Product FAQ. If you need further assistance, email support is available by contacting Dell SonicWALL Global Support at ASDSupport@sonicwall.com. Dell SonicWALL does not provide phone support for this product. Please allow up to two business days for a response to your inquiry and remember to include in the email the Virtual Serial Number you received when you purchased Dell SonicWALL Anti-Spam Desktop product.

Telephone Support

Unless noted, technical support is provided in English only.

North America
Available in English.
Country Toll-Free Phone Number Toll Phone Number
United States +1 888.793.2830  +1 408.837.4317
Canada (English) +1 888.793.2830  +1 408.837.4317

Europe, Middle East, & Africa
Available in English 7x24x365.
Available in French, German, Italian, and Spanish Monday - Friday from 7am to 7pm CET.
Country Toll-Free Phone Number Toll Phone Number
Afghanistan +44 193.257.3916
Austria 0800.080.016 +43 (0)820.400.105
Bahrain +44 193.257.3916
Belgium 800.81269 +44 193.257.3929
Czech Republic 8009.00510 +44 193.257.3929
Denmark 8032.0298 +44 193.257.3929
Egypt +44 193.257.3916
Finland 800.94417 +44 193.257.3929
France 0800.970.019 +44 193.257.3927
Germany 0800.0003.668 +44 193.257.3910
Iraq +44 193.257.3916
Ireland 1.800.818211 +44 193.257.3929
Italy 800.909.106 +44 193.257.3928 
Jordan +44 193.257.3916
Kuwait +44 193.257.3916
Luxembourg 800.21201 +44 193.257.3929
Netherlands 0800.858.5003 +44 193.257.3929
Nigeria +44 193.257.3929
Norway 800.38.224 +44 193.257.3929
Oman +44 193.257.3916
Pakistan +44 193.257.3916
Poland 800.702.409 +44 193.257.3929 
Portugal 800.208.993
Qatar +44 193.257.3916
Russia +44 193.257.3929
Saudi Arabia 800.844.9909 +44 193.257.3916
South Africa 0800.000.015 +44 193.257.3929
Spain 900.811.056 +44 193.257.3921
Switzerland 0800.562.221 +44 193.257.3929
Sweden 020.79.5750 +44 193.257.3929
Turkey 800.448.82991 +44 193.257.3929
United Arab Emirates 8000.4411.869 +44 193.257.3916
United Kingdom 800.028.0488 +44 193.257.3929
All Other Countries +44 193.257.3929
Asia Pacific
Available in English, except for Japan, where support is offered in Japanese only and China where support is offered in Chinese.
Country Toll-Free Phone Number Toll Phone Number
Australia 1.800.792349
China 400-882-2743
Hong Kong 3071.3208
India 000.800.100.3395
Indonesia 001.803.442197
Japan 0120.569122 
Malaysia 1.800.816241
New Zealand 0.508.242108 
Singapore 1.800.4155200
Thailand 1.800.4418412
Vietnam 120.11578
Latin America
Available in English and Spanish.
Country Toll-Free Phone Number Toll Phone Number
Argentina 0800.666.1555  +1.512.725.7007
Brazil 0800.722.3462 +55.51.3274.8443
Mexico 01800.083.4915 +1.512.725.7007
All Other Countries +1.512.725.7007

Customers with Gold Support

Eligible Gold Support Products
  • Dell SonicWALL SuperMassive 9000 Series: SuperMassive 9200, 9400, 9600.
  • Dell SonicWALL NSA 5600, NSA 6600.
North America, Latin America & Asia Pacific

Please call our Toll-Free Gold Support phone number at +1 888.793.2840 or contact us by sending an email to GoldSupport@SonicWALL.com.

  • Your call will be transferred to Dell SonicWALL's Gold Technical Support team.
  • Please have the serial number of the appliance available so that we can validate your contract and immediately begin resolving any issue you may have with your new Dell SonicWALL solution.
Europe, Middle East and Africa

Please call the phone number for your country listed in the table above.

  • Select the "Gold Support" option when prompted and, where available, your call will be transferred to Dell SonicWALL's Gold Technical Support team.
  • Please have the serial number of the appliance available so that we can validate your contract and immediately begin resolving any issue you may have with your new Dell SonicWALL solution.

Customers with E-Class Support

Eligible E-Class Support Products
  • Dell SonicWALL E-Class NSA Series: E5500, E6500, E7500, E8500, E8510 
  • Dell SonicWALL Aventail E-Class SRA Series: EX6000, EX7000, EX9000 
  • Dell SonicWALL Global Management System (GMS)
  • Dell SonicWALL Universal Management Appliance (UMA)
North America, Latin America & Asia Pacific

Please call our Toll-Free E-Class Support phone number at +1 888.793.2840 or contact us by sending an email to EClassSupport@SonicWALL.com.

  • Your call will be transferred to Dell SonicWALL's E-Class Technical Support team.
  • Please have the serial number of the appliance available so that we can validate your contract and immediately begin resolving any issue you may have with your new Dell SonicWALL solution.
Europe, Middle East and Africa

Please call the phone number for your country listed in the table above.

  • Select the "E-Class Support" option when prompted and your call will be transferred to Dell SonicWALL's E-Class Technical Support team.
  • Please have the serial number of the appliance available so that we can validate your contract and immediately begin resolving any issue you may have with your new Dell SonicWALL solution.