Contact Dell SonicWALL Support
Dell SonicWALL offers chat, email, web and telephone support to customers with valid Warranty Support or a purchased Support contract. Please review our Warranty Support Policy for product coverage. Dell SonicWALL also offers a range of Professional Services to meet your needs, from our Remote Start-up and Configuration Service to our traditional statement of work-based services.
Chat Support for Firewall Products
For customers in North America with valid service agreements, Dell SonicWALL offers English language chat support on firewall products. Chat support is available 6:00 am - 6:00 pm Pacific Time, Monday through Friday excluding holidays. Join a chat now.
Email Support
Requesting support by email is simple. Here are the steps.
- Send the email support request to Support@sonicwall.com.
- In the subject line of your email, include the serial number of the affected Dell SonicWALL product.
- The serial number provided in the subject line must have a current support agreement or be covered under product warranty.
- The From email address must be associated with the MySonicWALL registered owner account for the device, either the registered owner or a user under the registered owner account
OR
the From email address must be associated with an authorized Dell SonicWALL Partner account. - Include a detailed description of your issue in the email and attach any applicable files (up to 10 MB).
Once your email support case is created, you'll get a confirmation email with your case number. You can use that confirmation email to correspond with the engineer assigned to your case. If for some reason we're unable to process your email support request, you’ll receive an email notification providing other methods for contacting Dell SonicWALL Support.
Web-based Support
Submit an electronic request for support. »
- Please log in to our Customer Support Portal using your mySonicWALL.com username and password.
- If you are not yet registered, please register your products before using Dell SonicWALL Support Services.
Email Support for Dell SonicWALL Anti-Spam Desktop
For help with Dell SonicWALL Anti-Spam Desktop, please review the product documentation where you'll find answers to many common questions. Additional information on the Anti-Spam Desktop product can be found by using the Online Help pages or reviewing the Product FAQ. If you need further assistance, email support is available by contacting Dell SonicWALL Global Support at ASDSupport@sonicwall.com. Dell SonicWALL does not provide phone support for this product. Please allow up to two business days for a response to your inquiry and remember to include in the email the Virtual Serial Number you received when you purchased Dell SonicWALL Anti-Spam Desktop product.
Telephone Support
Unless noted, technical support is provided in English only.
| Country | Toll-Free Phone Number | Toll Phone Number |
|---|---|---|
| United States | +1 888.793.2830 | +1 408.837.4317 |
| Canada (English) | +1 888.793.2830 | +1 408.837.4317 |
| Country | Toll-Free Phone Number | Toll Phone Number |
|---|---|---|
| Afghanistan | +44 193.257.3916 | |
| Austria | 0800.080.016 | +43 (0)820.400.105 |
| Bahrain | +44 193.257.3916 | |
| Belgium | 800.81269 | +44 193.257.3929 |
| Czech Republic | 8009.00510 | +44 193.257.3929 |
| Denmark | 8032.0298 | +44 193.257.3929 |
| Egypt | +44 193.257.3916 | |
| Finland | 800.94417 | +44 193.257.3929 |
| France | 0800.970.019 | +44 193.257.3927 |
| Germany | 0800.0003.668 | +44 193.257.3910 |
| Iraq | +44 193.257.3916 | |
| Ireland | 1.800.818211 | +44 193.257.3929 |
| Italy | 800.909.106 | +44 193.257.3928 |
| Jordan | +44 193.257.3916 | |
| Kuwait | +44 193.257.3916 | |
| Luxembourg | 800.21201 | +44 193.257.3929 |
| Netherlands | 0800.858.5003 | +44 193.257.3929 |
| Nigeria | +44 193.257.3929 | |
| Norway | 800.38.224 | +44 193.257.3929 |
| Oman | +44 193.257.3916 | |
| Pakistan | +44 193.257.3916 | |
| Poland | 800.702.409 | +44 193.257.3929 |
| Portugal | 800.208.993 | |
| Qatar | +44 193.257.3916 | |
| Russia | +44 193.257.3929 | |
| Saudi Arabia | 800.844.9909 | +44 193.257.3916 |
| South Africa | 0800.000.015 | +44 193.257.3929 |
| Spain | 900.811.056 | +44 193.257.3921 |
| Switzerland | 0800.562.221 | +44 193.257.3929 |
| Sweden | 020.79.5750 | +44 193.257.3929 |
| Turkey | 800.448.82991 | +44 193.257.3929 |
| United Arab Emirates | 8000.4411.869 | +44 193.257.3916 |
| United Kingdom | 800.028.0488 | +44 193.257.3929 |
| All Other Countries | +44 193.257.3929 |
| Country | Toll-Free Phone Number | Toll Phone Number |
|---|---|---|
| Australia | 1.800.792349 | |
| Hong Kong | 3071.3208 | |
| India | 000.800.100.3395 | |
| Indonesia | 001.803.442197 | |
| Japan | 0120.569122 | |
| Malaysia | 1.800.816241 | |
| New Zealand | 0.508.242108 | |
| Singapore | 1.800.4155200 | |
| Thailand | 1.800.4418412 | |
| Vietnam | 120.11578 |
| Country | Toll-Free Phone Number | Toll Phone Number |
|---|---|---|
| Argentina | 0800.666.1555 | +1.512.725.7007 |
| Brazil | 0800.722.3462 | +55.51.3274.8443 |
| Mexico | 01800.083.4915 | +1.512.725.7007 |
| All Other Countries | +1.512.725.7007 |
Customers with Gold Support
Eligible Gold Support Products
- Dell SonicWALL SuperMassive 9000 Series: SuperMassive 9200, 9400, 9600.
- Dell SonicWALL NSA 5600, NSA 6600.
North America, Latin America & Asia Pacific
Please call our Toll-Free Gold Support phone number at +1 888.793.2840 or contact us by sending an email to GoldSupport@SonicWALL.com.
- Your call will be transferred to Dell SonicWALL's Gold Technical Support team.
- Please have the serial number of the appliance available so that we can validate your contract and immediately begin resolving any issue you may have with your new Dell SonicWALL solution.
Europe, Middle East and Africa
Please call the phone number for your country listed in the table above.
- Select the "Gold Support" option when prompted and your call will be transferred to Dell SonicWALL's Gold Technical Support team.
- Please have the serial number of the appliance available so that we can validate your contract and immediately begin resolving any issue you may have with your new Dell SonicWALL solution.
Customers with E-Class Support
Eligible E-Class Support Products
- Dell SonicWALL E-Class NSA Series: E5500, E6500, E7500, E8500, E8510
- Dell SonicWALL Aventail E-Class SRA Series: EX6000, EX7000, EX9000
- Dell SonicWALL Global Management System (GMS)
- Dell SonicWALL Universal Management Appliance (UMA)
North America, Latin America & Asia Pacific
Please call our Toll-Free E-Class Support phone number at +1 888.793.2840 or contact us by sending an email to EClassSupport@SonicWALL.com.
- Your call will be transferred to Dell SonicWALL's E-Class Technical Support team.
- Please have the serial number of the appliance available so that we can validate your contract and immediately begin resolving any issue you may have with your new Dell SonicWALL solution.
Europe, Middle East and Africa
Please call the phone number for your country listed in the table above.
- Select the "E-Class Support" option when prompted and your call will be transferred to Dell SonicWALL's E-Class Technical Support team.
- Please have the serial number of the appliance available so that we can validate your contract and immediately begin resolving any issue you may have with your new Dell SonicWALL solution.
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