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Support Product Lifecycle

Over time, products and services go through a natural lifecycle and eventually reach their end of life (EOL).  Some of the reasons for this include the availability of newer, more functionally rich products, enhancements to the product or service and market demands.  When a Dell SonicWALL product reaches EOL, Dell SonicWALL may choose to discontinue the sale or support of the product or service.  At each stage throughout the product lifecycle process, Dell SonicWALL will provide information as the milestones are reached.  Our approach to product lifecycle management includes five post-release phases, Last Day Order (LDO), Active Retirement Mode (ARM), Last Day Order for 1-Year Support, Limited Retirement Mode (LRM) and End of Support (EOS).  This information is designed to customers better manage the end-of-life transition and understand how Dell SonicWALL can assist the migration to current Dell SonicWALL products and services.

Policies and Guidelines
  1. Dell SonicWALL will, as a general rule, provide 45-day advanced notification of a product’s Last Day Order date. See the Last Day Order description below for additional information.
  2. Hardware warranty will be available for a period of up to five years from the Last Day Order date. Dell SonicWALL will replace defective products in accordance with our Return Materials Authorization policy.
  3. Software and firmware support will be available for a period of up to five years from the Last Day Order date subject to the Active Retirement Mode and Limited Retirement Mode phase descriptions below. Please note, it may be necessary to upgrade the software or firmware on the product to correct a reported issue.
  4. Continuous active support is required on each product to receive support through the end-of-life period. Please contact your local Dell SonicWALL reseller if you have questions concerning your Dell SonicWALL product and its support status.
  5. For Dell SonicWALL CDP Series products and those products that were transitioned to Active Retirement Mode prior to August 6, 2013, Dell SonicWALL provides software/firmware and hardware support for up to three years from the Last Day Order date.
Last Day Order (LDO)

Last Day Order is the last day to order the product from Dell SonicWALL and signifies Dell SonicWALL's  intent to start the end of life process. The duration of this phase is variable and depends on numerous factors including material availability, Dell SonicWALL and channel inventory and end-user demand. Last Day Order is informational only; products in this phase are active. Dell SonicWALL continues to sell support contracts.

Active Retirement Mode (ARM)

Active Retirement Mode is an announcement by Dell SonicWALL to indicate that it is no longer actively manufacturing or selling the product. Products in ARM are removed from all price lists and marketing collateral at this time. Support contracts for products in this phase will remain on price lists and will continue to be available for purchase until the phase has ended. During this time Dell SonicWALL may release a limited number of new features and will issue bug fixes only to the latest version of firmware available for the device. Software/firmware support and hardware warranty are available throughout ARM for products with an active support contract. The duration of this phase is two years beginning one day after the end of Last Day Order.

1-Year Support Last Day Order

1-Year Support Last Day Order represents the final day to purchase a 1-year support contract or subscription service that bundles support from Dell SonicWALL.  Partners and customers may purchase and activate the 1-year support contract so that the product will be eligible to receive support until the product has reached End of Support.

Limited Retirement Mode (LRM)

Limited Retirement Mode (LRM) is an announcement by Dell SonicWALL to indicate that it will no longer develop or release firmware updates or new features for these products. Software and firmware support for products in LRM is limited to critical bugs and security vulnerabilities. Support contracts are not available for purchase on products. Software/firmware support and hardware warranty are available throughout LRM for products with an active support contract. The duration of this phase is three years beginning one day after the end of Active Retirement Mode.

End of Support (EOS)

End of Support (EOS) is an announcement by Dell SonicWALL to indicate that it will no longer provide technical support, firmware updates/upgrades or hardware replacement for the product, and that all remaining unique inventory or materials will become unavailable.  Dell SonicWALL may continue to offer security service subscriptions such as Content Filtering and Intrusion Prevention during the End of Support phase, but it will no longer provide technical support for the product or any security service running on it.  Should a technical issue arise on one of the subscription services that is offered during the End of Support phase, customers may be required to transition to an upgrade product at their own cost.  Certain remaining entitlements on the End of Support appliance may be transitioned to the upgrade appliance upon request. 


  Last Day Order ARM Begin ARM End 1-Year Support
Last Day Order
LRM Begin LRM End End of Support
Firewalls
NSA 2400 4/1/2014 5/1/2014 4/30/2016 4/30/2018 5/1/2016 4/30/2019 5/1/2019
TZ 100 Series 11/16/2012 11/17/2012 11/16/2014 11/16/2014 11/17/2014 11/16/2015 11/17/2015
TZ 200 Series 1/14/2013 1/15/2013 1/14/2015 1/14/2015 1/15/2015 1/14/2016 1/15/2016
TZ 210 Series 5/31/2012 6/1/2012 5/31/2014 5/31/2014 6/1/2014 5/31/2015 6/1/2015
NSA E8510 6/14/2013 6/15/2013 6/14/2015 6/14/2015 6/15/2015 6/14/2016 6/15/2016
NSA 3500 5/20/2013 6/1/2013 5/31/2015 5/31/2015 6/1/2015 5/31/2016 6/1/2016
NSA E5500 5/20/2013 6/15/2013 6/14/2015 6/15/2015 6/15/2015 6/14/2016 6/15/2016
NSA 5000 5/16/2013 5/17/2013 5/31/2015 5/31/2015 6/1/2015 5/31/2016 6/1/2016
NSA 4500 5/16/2013 5/17/2013 5/31/2015 5/31/2015 6/1/2015 5/31/2016 6/1/2016
NSA 2400MX 4/30/2012 5/1/2012 4/30/2014 4/30/2014 5/1/2014 4/30/2015 5/1/2015
NSA 240 4/30/2012 5/1/2012 4/30/2014 4/30/2014 5/1/2014 4/30/2015 5/1/2015
NSA E7500 2/29/2012 3/1/2012 2/28/2014 2/28/2014 3/1/2014 2/28/2015 3/1/2015
TZ 180 Series 6/30/2010 7/1/2010 6/30/2011 6/30/2013 7/1/2011 6/30/2014 7/1/2014
PRO 1260 6/30/2009 7/1/2009 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
PRO 1260 (Japan) 6/30/2009 7/1/2009 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
PRO 2040 11/30/2008 12/1/2008 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
PRO 2040 (Japan) 12/31/2008 1/1/2009 6/30/2011 12/31/2011 7/1/2011 12/31/2012 1/1/2013
PRO 3060 5/31/2008 6/1/2008 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
PRO 3060 (Japan) 6/30/2008 7/1/2008 6/30/2011 12/31/2011 7/1/2011 12/31/2012 1/1/2013
PRO 4060 5/31/2008 6/1/2008 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
PRO 4060 (Japan) 6/30/2008 7/1/2008 6/30/2011 12/31/2011 7/1/2011 12/31/2012 1/1/2013
PRO 4100 5/31/2008 6/1/2008 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
PRO 4100 (Japan) 6/30/2008 7/1/2008 6/30/2011 12/31/2011 7/1/2011 12/31/2012 1/1/2013
PRO 5060 12/31/2007 1/1/2008 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
PRO 5060 (Japan) 12/31/2007 1/1/2008 6/30/2011 12/31/2011 7/1/2011 12/31/2012 1/1/2013
TZ 190 Series 7/9/2009 7/10/2009 6/30/2011 6/30/2013 7/1/2011 6/30/2014 7/1/2014
TZ 170 Series 6/30/2007 7/1/2007 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
TZ 170 Series (Japan) 6/30/2007 7/1/2007 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
TZ 170 SP Series 12/31/2008 1/1/2009 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
TZ 150 Series 12/31/2008 1/1/2009 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
TZ 150 Series (Japan) 12/31/2008 1/1/2009 6/30/2011 6/30/2012 7/1/2011 6/30/2013 7/1/2013
Gen 31 N/A N/A N/A 12/31/2006 N/A N/A 1/1/2008
Gen 21 N/A N/A N/A 3/31/2006 N/A N/A 4/4/2006
Gen 11 N/A N/A N/A 3/31/2006 N/A N/A 4/4/2006
  Last Day Order ARM Begin ARM End 1-Year Support
Last Day Order
LRM Begin LRM End End of Support
Wireless Products
SonicPoint-N Dual-Band 8/31/2010 9/1/2011 8/31/2012 N/A 9/1/2012 8/31/2013 9/1/2013
SonicPoint A/B/G 3/31/2009 4/1/2009 3/31/2011 N/A 4/1/2011 2/29/2012 3/1/2012
SonicPoint G 9/9/2009 9/10/2009 3/31/2011 N/A 4/1/2011 2/29/2012 3/1/2012
PoE Injector 6/30/2006 N/A N/A N/A 7/1/2006 6/30/2007 7/1/2007
Wireless Cards 6/30/2006 7/1/2006 N/A N/A 7/1/2006 6/30/2007 7/1/2007

Note: SonicPoints that have reached End of Support are not eligible for technical support or hardware replacement (RMA) even if the managing firewall has active support
  Last Day Order ARM Begin ARM End 1-Year Support
Last Day Order
LRM Begin LRM End End of Support
Secure Remote Access
SRA 1200 3/31/2013 4/1/2013 3/31/2015 3/31/2015 4/1/2015 3/31/2016 4/1/2016
SRA 1200 Japan 1/31/2013 2/1/2013 1/31/2015 1/31/2015 2/1/2015 1/31/2016 2/1/2016
SRA 4200 Japan 1/31/2013 2/1/2013 1/31/2015 1/31/2015 2/1/2015 1/31/2016 2/1/2016
SRA 4200 12/10/2012 12/11/2012 12/10/2014 12/10/2014 12/11/2014 12/10/2015 12/11/2015
SSL-VPN 200 2/28/2011 3/1/2011 11/7/2011 11/7/2011 11/8/2011 2/28/2014 3/1/2014
Aventail EX-750 5/31/2010 6/1/2010 5/31/2012 5/31/2012 6/1/2012 5/31/2013 6/1/2013
SSL-VPN 4000 5/31/2010 6/1/2010 5/31/2012 5/31/2012 6/1/2012 5/31/2013 6/1/2013
SSL-VPN 2000 2/28/2010 3/1/2010 2/28/2012 2/28/2012 3/1/2012 2/28/2013 3/1/2013
Aventail EX-2500 9/30/2009 10/1/2009 9/30/2011 9/30/2011 10/1/2011 9/30/2012 10/1/2012
Aventail EX-1600 4/1/2009 4/2/2009 3/31/2011 3/31/2011 4/1/2011 3/31/2012 4/1/2012
Aventail EX-1500 10/16/2007 10/17/2007 12/31/2009 12/31/2009 1/1/2010 12/31/2010 1/1/2011
Aventail Host Access Modules N/A N/A N/A N/A N/A N/A 1/1/2010
  Last Day Order ARM Begin ARM End 1-Year Support
Last Day Order
LRM Begin LRM End End of Support
Continuous Data Protection
CDP 210 7/31/2013 8/1/2013 7/31/2015 7/31/2015 8/1/2015 7/31/2016 8/1/2016
CDP 220 7/31/2013 8/1/2013 7/31/2015 7/31/2015 8/1/2015 7/31/2016 8/1/2016
CDP 5040B 7/31/2013 8/1/2013 7/31/2015 7/31/2015 8/1/2015 7/31/2016 8/1/2016
CDP 6080B 7/31/2013 8/1/2013 7/31/2015 7/31/2015 8/1/2015 7/31/2016 8/1/2016
CDP 110 2/28/2011 3/1/2011 2/28/2013 7/31/2013 8/1/2013 7/31/2014 8/1/2014
CDP 5040 2/28/2011 3/1/2011 2/28/2013 7/31/2013 8/1/2013 7/31/2014 8/1/2014
CDP 6080 2/28/2011 3/1/2011 2/28/2013 7/31/2013 8/1/2013 7/31/2014 8/1/2014
CDP 1440i 12/31/2011 1/1/2012 12/31/2012 12/31/2012 1/1/2013 12/31/2013 1/1/2014
CDP 2440i 12/31/2011 1/1/2012 12/31/2012 12/31/2012 1/1/2013 12/31/2013 1/1/2014
CDP 3440i 12/31/2011 1/1/2012 12/31/2012 12/31/2012 1/1/2013 12/31/2013 1/1/2014
CDP 4440i 12/31/2011 1/1/2012 12/31/2012 12/31/2012 1/1/2013 12/31/2013 1/1/2014
  Last Day Order ARM Begin ARM End 1-Year Support
Last Day Order
LRM Begin LRM End End of Support
Email Security
ES 8000 4/9/2011 4/10/2011 4/9/2013 4/9/2013 4/10/2013 4/9/2014 4/10/2014
ES 200 N/A N/A N/A 9/30/2007 10/15/2012 12/31/2014 1/1/2015
ES 400 N/A N/A N/A 9/30/2007 10/15/2012 12/31/2014 1/1/2015
ES 300 4/30/2013 5/1/2013 4/30/2015 4/30/2015 5/1/2015 4/30/2016 5/1/2016
ES 500 4/30/2013 5/1/2013 4/30/2015 4/30/2015 5/1/2015 4/30/2016 5/1/2016
ES 6000 4/30/2013 5/1/2013 4/30/2015 4/30/2015 5/1/2015 4/30/2016 5/1/2016
  Last Day Order ARM Begin ARM End 1-Year Support
Last Day Order
LRM Begin LRM End End of Support
Management & Reporting
ViewPoint Reporting Software 2/29/2012 N/A N/A N/A 3/1/2012 2/28/2014 3/1/2014
Legacy GMS Software 11/30/2009 12/1/2009 11/30/2011 11/30/2011 12/1/2011 11/30/2012 12/1/2012
GMS 8x5 Software Support 10/31/2008 11/1/2008 10/31/2010 N/A 11/1/2010 10/31/2011 11/1/2011
Comprehensive GMS 8x5 Support 10/31/2008 11/1/2008 10/31/2010 N/A 11/1/2010 10/31/2011 11/1/2011
  Last Day Order ARM Begin ARM End 1-Year Support
Last Day Order
LRM Begin LRM End End of Support
Programs
MSSP Program Service and Support 11/30/2009 12/1/2009 11/30/2011 N/A 12/1/2011 6/30/2013 7/1/2013
MSSP Program Hardware Solutions 11/16/2009 11/16/2009 6/30/2011 6/30/2011 7/1/2011 6/30/2013 7/1/2013
  Last Day Order ARM Begin ARM End 1-Year Support
Last Day Order
LRM Begin LRM End End of Support
Other Products & Services
CSM Series and Update Service 5/31/2010 6/1/2010 1/31/2012 1/31/2012 2/1/2012 1/31/2013 2/1/2013
Global Security Client 12/31/2009 N/A N/A N/A 1/1/2010 12/30/2010 12/31/2010
Intrusion Prevention Service Basic 12/8/2004 12/9/2004 12/8/2006 N/A 12/9/2006 12/8/2007 12/9/2007
Vulnerability Scanning Service 1/14/2004 N/A N/A N/A N/A N/A 1/15/2007
VPN Client (SafeNet) 11/18/2003 N/A N/A N/A N/A N/A 11/19/2006
SSL Offloading Appliances 4/10/2004 4/11/2004 11/15/2005 11/15/2005 11/16/2005 11/15/2006 11/16/2006
Authentication Service 3/21/2003 N/A N/A N/A N/A N/A 3/22/2006
VPN Client Certificates 3/21/2003 N/A N/A N/A N/A N/A 3/22/2006
RedCreek 8/14/2003 N/A N/A N/A N/A N/A 11/20/2003

Software and Feature Lifecycle

The table below details important information regarding support for software releases and features on SonicWALL products. The dates provided are in keeping with SonicWALL's stated End of Life/End of Support policies.


Available On Software/Feature Last Version Supported On Last Day for Support
Dell SonicWALL Firewalls SonicWALL Enforced Client Anti-Virus & Anti-Spyware - Kaspersky SonicWALL Enforced Client 1.7.4 October 1, 2015
Dell SonicWALL Email Security SonicWALL Email Anti-Virus (Kaspersky and SonicWALL Time Zero) N/A October 1, 2015
SonicWALL Email Security Windows 2003, Windows SBS 2003 ES 7.4.0 November 1, 2012
Comprehensive Anti-Spam Service (Junk Store) Windows 2003, Windows SBS 2003 ES 7.4.0 November 1, 2012
SGMS and ViewPoint Windows 2000 SGMS and ViewPoint 5.1 November 30, 2009
E-Class NSA, NSA,
TZ 210/210w appliances
N2H2 Content Filtering Support SonicOS 5.2.0.1 March 17, 2009
SonicWALL Aventail
SSL VPN
Connect Proxy SonicWALL Aventail 9.0.1 October 31, 2009
SGMS Oracle GMS 4.1.2 June 30, 2008
SGMS Solaris GMS 4.1.2 June 30, 2008

Dell SonicWALL Software Support EOS Schedules

Dell SonicWALL provides support for Dell SonicWALL Aventail, Email Security and Continuous Data Protection Series (CDP) software to those customers with an active support contract on these products. Dell SonicWALL encourages all customers to remain on the latest maintenance release of a fully supported version. Keeping up with the latest maintenance release offers a proactive model for avoiding known issues and allows your organization to take advantage of all the resolutions provided in the latest maintenance release.

Click on the product to view the software version End of Support schedule for that product.
EX-SSL VPN Series (Aventail)
Email Security Series
CDP Series

  1. Generation 1, 2 and 3 SonicWALL appliances are not eligible to be registered.