Case Study

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Title

Independent Auto Dealership

The Challenge

Improve customer service using mobile technology that allows staff to write up service tickets while customers are still in their cars.

Summary

Independent auto dealerships face a tough challenge—competing against the often larger and better funded franchise dealerships of the major auto manufacturers. To meet this challenge, independents must commit to ceaseless innovation and superior customer service.

File Information

United States  /  English  /  US Letter Size  /  01-Dec-2006  /  PDF  /  0.09 MB

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