Customer Support

24 x 7 x 365 Self-Serve Assistance

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Welcome to SonicWALL Support and Services. Our full range of services includes extensive online resources and enhanced support programs. SonicWALL also offers a comprehensive curriculum of Technical Training Services and unique Consulting Services tailored to meet the needs of our customers.

Service Bulletin »

Dec 02 2008 - Some SonicWALL products contacting a particular SonicWALL licensing server began receiving erroneous responses. This issue may have caused the products' license keys to be reset, and in some cases may have affected the products' operation.

Documentation »

Browse the complete SonicWALL support documentation library on the SonicWALL North America website.

Warranty Policy and Support Programs »

Please review our Warranty Support Policy and purchased Support Agreement Programs available for product coverage.

Contact Support

Web-based Support

Submit an electronic request for support. Please log in to our Customer Support Portal using your mySonicWALL.com username and password. If you are not a registered user, click here.

Note: Your SonicWALL product(s) must be registered to use SonicWALL Support Services.

Telephone Support

Latin America Available in English

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Country

Toll-Free Phone Number

Toll Phone Number

Brazil

0800.891.4306

Mexico

+888.777.1476

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