Anti-Spam Desktop

Once the software is purchased it must be registered by the SonicWALL Reseller using their mysonicwall.com account.  After it has been successfully registered, the software is available for download by the SonicWALL Reseller from the mysonicwall.com system.

A Licence Key allows the SonicWALL Anti-Spam Desktop software to operate for the period of time for which you have purchased a subscription.  A Licence Key will be similar in form to the following: aaaa-bbbb-cccc-dddd-eeee-ffff.

When a SonicWALL Reseller registers SonicWALL Anti-Spam Desktop in their mysonicwall.com account, the Licence Key for that purchase is displayed.  The Licence Key must be copied and pasted into the SonicWALL Anti-Spam Desktop product to activate the product.  There is no dynamic licensing mechanism to automatically update SonicWALL Anti-Spam Desktop from mysonicwall.com.

There are two possible reasons: 

1. The Licence Key has expired and the software must be renewed. When you purchase a renewal you will be provided with a NEW Licence Key which must replace the existing Licence Key.
2. You have not entered a valid Licence Key.  Even if you have purchased the software and obtained a Licence Key, the key must still be entered into the product itself.

Yes.  To convert a 30-day trial copy to a licenced copy, just enter a valid Licence Key into the product.

Winmail e-mail client support on Vista is expected to be available in the first half of 2008.

Yes.  To complete the installation of SonicWALL Anti-Spam Desktop, "admin" rights are required. 

Most of the time, SonicWALL Anti-Spam Desktop will process before "Rules" are processed.  This is the expected behavior.  However, under certain conditions (such as low memory), "Rules" may process first.  This is due to the fact that Outlook (or Outlook Express) loads first and begins processing before the SonicWALL Anti-Spam Desktop plug-in can be loaded in a timely manner due to the lack of system resources.

SonicWALL Anti-Spam Desktop may not operate correctly when installed on a machine that already has an installation of a different anti-spam solution.  Both products will be competing for mail client resources, which can result in neither product operating properly. SonicWALL recommends uninstalling other anti-spam products before installing the SonicWALL Anti-Spam Desktop.

The decision is up to you.  SonicWALL Anti-Spam Desktop has features such as Anti-Spam Aggressiveness Settings, Foreign Language Blocking, SonicWALL GRID Network Updates, Challenge/Response, Bayesian Phishing Engine, a separate Phishing Folder, and more.  These features are not part of the Microsoft Junk Email protection product.

Yes, but the results can be confusing.  For example, SonicWALL will deliver spam it detects to the SonicWALL Junk E-mail folder and Microsoft will deliver spam it detects to the Junk E-Mail folder, creating two different places for spam to reside.  In addition, both systems will attempt to keep Allowed and Blocked lists which are not shared.  If you are going to use SonicWALL Anti-Spam Desktop, we recommend that you turn off Microsoft Junk Email Protection.

There are two methods to uninstall SonicWALL Anti-Spam Desktop:

 Uninstall from the Start Menu: 

1. Close down any open programs including Outlook and Outlook Express.
2. Click on the Start button and select All Programs (or Programs). 
3. Select SonicWALL Anti-Spam Desktop. 
4. Click on "Uninstall."
5. Click the Next button, and then click the Finish button.
   

Uninstall from the Control Panel: 

1. Close down any open programs including Outlook and Outlook Express.
2. Click on the Start button, and select the Control Panel (or Settings then Control Panel).
3. Double click on "Add or Remove Programs."
4. Find and click on SonicWALL Anti-Spam Desktop in the list, then click on the Change/Remove button to start the uninstall.
5. Click the Next button, and then click the Finish button.
   

The Virtual Serial Number is created when a SonicWALL Reseller registers a purchase of SonicWALL Anti-Spam Desktop in their mysonicwall.com account.  The Virtual Serial Number is needed to contact SonicWALL Technical Support to ensure that only people who have paid for the SonicWALL Anti-Spam Desktop receive support.

If your subscription of MailFrontier Desktop is current you will be automatically upgraded to SonicWALL Anti-Spam Desktop.  If you subscription has expired, you are reminded of this fact each time you start MailFrontier Desktop.

If your subscription for MailFrontier Desktop has expired, you can press the "BUY NOW" button in the product and it will instruct you on how to renew your subscription.