As trusted advisors to business IT departments, managed service providers (MSPs) are increasingly challenged to safeguard the integrity of their clients, data network and virtual assets, while achieving an optimal return on investment. A management platform must be comprehensive enough to not just merely manage interfaces and policies for an MSP, but it must account for a myriad of security subscriptions spanning a host of managed customers. MSPs can benefit from the multi-organisational capabilities of SonicWALL's Management and Reporting solutions whereby thousands of appliances and custom security policies can be defined, organised and deployed from a central dashboard.
Accelerated Return on Investment
- Unified management interface allows administrators to configure and push tasks to multiple appliances, thus requiring less man-hours to manage and accelerating a rapid ROI
- Customized scheduled reports demonstrate the value of high-margin security subscriptions, which can be marked as premium options to existing managed services
- Seamless integration between the SonicWALL Management and native Monitoring and Reporting modules eliminate the need for redundant software applications
- Built-in License Manager tracks all of SonicWALL's value-added security services at a global, group, and customer level ensuring revenue streams are always constant
Network Management and Service Provisioning Tool
- Group and user-level management allows for MSPs to grant restricted access to units under managed service contracts or integrate portals into their managed business
- Centralized group and unit-level logging consolidates SonicWALL appliance event logs, thereby allowing for a single point to conduct network forensics
- Web-based access allows administrators to view all management and reporting functions from any location using only a standard Web browser
- Available provisioning tool to quickly configure SonicWALL appliances for field deployment
- Variety of management-tunnel options to select from when interfacing with remote SonicWALL appliances
- Multiple concurrent connections allow numerous users to log in and generate reports simultaneously on the system, yielding greater flexibility without compromising performance
Network Event Monitoring
- Integrated SNMP monitoring application provides real-time statistics along with proactive alerts and notifications
- Customizable alerting levels based on customizable SLA schedules attached to escalation hierarchies defined by the MSP
- Configurable thresholds measure, inform, or warn of a triggered event based on predefined criticality
- Active monitoring of heterogeneous network devices that include both SonicWALL and non-SonicWALL devices such as routers, switches, and mail/Web/FTP servers
Customer Activity and Security Subscription Reporting
- Delivery of reports that demonstrate value rendered not only from the management of security devices, but also from SonicWALL's live security subscriptions that are updated hourly
- Chronicles of thwarted attacks across any managed installation
- Customizable logos and colors tailored to suit the MSP's brand image
- System-wide status reports defend SLA commitments made with managed customers and register any planned or unplanned disruptions in service
- Scheduled reports can be synchronized to match customers' monthly invoices or be suited to fit daily or weekly reporting requirements
Scalable and Distributed Architecture
- Management and Reporting platform will grow in linearity to the number of managed SonicWALL appliances
- Unified Security Operations Centers (SOC) can manage distributed control points that act as primary and redundant agents for the MSP
- Failover and recovery for a distributed architecture happens within minutes, thereby minimizing disruptions and ensuring a constant level of service
Co-Terminated Support Across All Managed Customers
- Support for SonicWALL's central management platform as well as all units under its management
- Co-termination of all support contracts under a single agreement
- Prorated support based on the number of managed SonicWALL appliances
