Programs & Promotions

Customer Loyalty Bundle

• Overview
• Details
• Terms & Conditions
• Partner Documents

Overview

The SonicWALL® Customer Loyalty Bundle is open to qualified SonicWALL customers who participate in the Secure Upgrade Plus program to obtain broader protection against today's emerging threats with a wider range of comprehensive defenses. The Customer Loyalty Bundle provides significant  savings on the complete line-up of SonicWALL solutions.

Details

The SonicWALL Customer Loyalty Bundle is open to qualified customers who participate in Secure Upgrade Plus upgrade or competitive trade-in. The customer Loyalty Bundle program provides these qualified participants with preferred pricing (30% less than MSRP on an appliance) for the purchase of one product from each of SonicWALL’s other product lines in addition to their upgrade or competitive trade-in purchase. As qualified, these product lines include the SonicWALL Network Security appliance products (including the popular new TZ 200 Series), Continuous Data Protection (CDP), Secure Remote Access (SSL VPN) and Email Security (ES).

By purchasing the Secure Upgrade Plus SKU and participating in the Customer Loyalty Bundle, the Owner is assenting to the following Terms and Conditions

Terms & Conditions

The following terms and conditions apply to the SonicWALL Customer Advantage Program

Secure Upgrade Plus
To qualify for Secure Upgrade Plus, the participant must be the legal Owner of the Eligible SonicWALL Product or Eligible Competitive Product listed below.  In order to purchase the corresponding SonicWALL Replacement Product, the Eligible SonicWALL or Eligible Competitive Product must be (i) currently registered with the manufacturer, and (ii) listed in the Eligible Product Matrix below.

In all cases, both customers and resellers are advised to consult the Eligible Product Matrices for each product line prior to completing any purchase. End customer contact information must be provided at the time of registration regardless of which party (i.e., the end customer or reseller) is completing the registration process.

SonicWALL reserves the right to validate legal ownership (e.g., by requiring a receipt or invoice showing proof of ownership). 

Definitions

For purposes of Secure Upgrade Plus, the following definitions apply:

• Eligible SonicWALL Product means the SonicWALL product the Owner has agreed to replace and remove from service and is listed in the Eligible Product Matrix below.  
• Eligible Competitive Product means  the competitive manufacturer’s product that the Owner has agreed to replace and remove from service and is listed in the Eligible Product Matrix below.
• Replacement Product means (i) the SonicWALL appliance that replaces the Eligible Product,(ii) is listed in the Eligible Product Matrix below and(iii) is purchased through Secure Upgrade Plus.
• Owner means the person who has legal ownership of the Eligible SonicWALL or Eligible Competitive Product.
• Registration Date means the day the Owner registers the Replacement Product with a valid account on www.MySonicWALL.com.
  

SonicWALL Appliance Replacements – Eligible SonicWALL Product Matrix

The Eligible SonicWALL Products and associated  Replacement Products for Secure Upgrade Plus are as follows:

Data Backup and Recovery Appliances

Approved CDP Upgrade Appliances - Cross-reference Guide

Secure Remote Access Appliances

Approved SSL VPN / SRA Upgrade Appliances - Cross-reference Guide

Network Security Appliances

Approved UTM Upgrade Appliances - Cross-reference Guide

Email Security Appliances

Approved Email Security Upgrade Appliances - Cross-reference Guide

SonicWALL Service Transfers

The following service and license subscriptions will be transferred from the Eligible SonicWALL  Product to the corresponding Replacement Product pursuant to Secure Upgrade Plus:

• Comprehensive Gateway Security Suite (CGSS)
• Anit-Virus Services (all versions)
• Licenses for VPN Client
• ViewPoint licenses
• Other applicable Service and Support licenses
  • Dynamic Support 24x7 for SSL VPN
  • Dynamic Support 24x7 for CDP
  • Email Protection with Dynamic Support for Email Security

Term subscription licenses will be transferred and continue on the Replacement Product for the remaining term. Purchased service and support licenses will be transferred for the remaining term of such service. Outstanding warranty or firmware upgrade terms (including "free firmware for life") are not transferable.

The Owner must identify an Eligible SonicWALL Product before the Owner can register the Replacement Product. Once the Replacement Product has been registered, the user must transfer services from the Eligible SonicWALL Product to the Replacement Product within sixty (60) days. The Eligible SonicWALL Product will be removed from www.MySonicWALL.com at the time that the services are transferred to the Replacement  Product.  If the services are not transferred within sixty (60) days SonicWALL will automatically transfer such services after such time period.  The Eligible SonicWALL Product will be deactivated and may not be re-registered, updated, supported, returned or upgraded.

The subscription services which are included with the applicable Replacement Product SKU purchased will be activated upon the Registration Date.

Competitive Appliance Replacements - Eligible Competitive Product Matrix

The Eligible Competitive Product and associated Replacement Product for Secure Upgrade Plus are as follows:

Network Security Appliances

Approved UTM Competitive Trade-up Appliances - Cross-reference Guide

Note: Other eligible vendors include: Astro, Phion, Netasq, Arkoon, Clavister, Internet Security Systems (IBM), Secure Computing, SourceFire

Email Security Appliances

Approved Email Security Competitive Trade-up Appliances - Cross-reference Guide

Secure Remote Access Appliances

Approved Remote Access Competitive Trade-up Appliances - Cross-reference Guide

Note: Other eligible vendors include: F5, Portwise, Microsoft, AEP Netilla

Purchase and registration of the Replacement Product requires six (6) months prior ownership of an Eligible Competitive Product. As a condition of this program, the Owner agrees that he/she will dispose of the Eligible Competitive Product within sixty (60) days of the Registration Date. If proof of ownership of the Eligible Competitive Product is not available within fifteen (15) days upon written request from SonicWALL or if the Eligible Competitive Product is not disposed of within sixty (60) days of Registration Date of the Replacement Product SonicWALL reserves the right to terminate the services applicable to the Replacement Product SKU.

In order to register the Replacement Product, the Owner must provide current contact details (i.e., contact person’s name, e-mail address, business phone number, organization name, and physical address) and certify that all responses in the required fields of the Competitive Replacement Form are true and correct.

To qualify for the applicable Customer Loyalty Bundle, the Owner must participate in Secure Upgrade Plus

Important Notice and Disclaimer
In all cases, end-users and Resellers should consult the Eligible Product Matrices for each product line in advance of any purchase. SonicWALL reserves the right to either deny or adjust entitlements to reflect any misrepresentation of eligibility. SonicWALL reserves the right to make changes to Secure Upgrade Plus and the applicable Customer Loyalty Bundle at any time without notice.

Partner Documents

• Customer Advantage Program
• Customer Loyalty Bundle