Customer Support

Documentation. »

Browse the complete SonicWALL support documentation library on the SonicWALL North America Web site.

"How To" Video Tutorials. »

Learn how to configure features on your SonicWALL appliance.  Our video tutorials provide step-by-step guidance to help you make the most of your SonicWALL solution.

Warranty Policy and Support Programs. »

Please review our Warranty Support Policy and purchased Support Agreement Programs available for product coverage.

Web-based Support.

Submit an electronic request for support. Please log in to our Customer Support Portal using your mySonicWALL.com username and password. If you are not a registered user, click here.

Email Support.

Requesting support by email is simple. Here are the steps.

• Send the email support request to Support@sonicwall.com.
• In the subject line of your email, include the serial number of the affected SonicWALL product.
• The serial number provided in the subject line must have a current support agreement or be covered under product warranty.
• The "From" email address must be associated with the MySonicWALL registered owner account for the device, either the registered owner or a user under the registered owner account
  OR
  the "From" email address must be associated with an authorized SonicWALL Partner account.
• Include a detailed description of your issue in the email and attach any applicable files (up to 10 MB).

Once your email support case is created, you'll get a confirmation email with your case number. You can use that confirmation email to correspond with the engineer assigned to your case. If for some reason we're unable to process your email support request, you’ll receive an email notification providing other methods for contacting SonicWALL Support.

Note: Your SonicWALL product(s) must be registered to use SonicWALL Support Services.

Telephone Support.

Unless noted, technical support is provided in English only.